1. The creation of a new account will be processed within 5 business days on average (subject to credit check)

2. The fuel cards will be delivered within 5-7 business days.

3. Every customer has a dedicated Account Manager.

4. The TOTALCARD Customer Service Helpdesk is available Mon to Fri 8.00am to 6.00pm.

5. The Helpdesk for reporting lost or stolen cards is available 24/7.

6. Incoming calls will be responded by the TOTALCARD Customer Service Team within 20 seconds.

7. Incoming customer queries by phone, letter or email will be responded within 2 business days.

8. Queries which cannot be answered immediately will be resolved within 5 business days.

9. All electronic invoices will be available by the fourth business day.

10. TOTALCARD online@ web site* is available 24/7. * On line card management, E-billing & other web services